FAQ & Kundensupport

Help Center

📨 I can't find my download link

In most cases, your download link is sent instantly to the email address you provided at checkout.
If you don’t see it, please check your spam or promotions folder.
Still nothing?

Send us an email:
support@softgirlera.store
We'll resend your link within 24–48 hours.

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📥 How do I download the e-book I bought?

1. After your purchase, you’ll receive an email with a “Download Now” button.

2. Click it → your PDF or audio file will open.

3. Save it directly to your device.

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🔁 My download link doesn’t work anymore

Try using a different browser or device.
Still broken? Send us an email and we’ll reset your access.

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✉️ I used the wrong email when buying

Send us:
– your full name
– the correct email you meant to use
→ and we’ll update your order manually.

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💸 I want a refund

All sales are final.
Because our products are 100% digital and instantly delivered, we do not offer refunds under any circumstances.
Please ensure that you’re purchasing the right item before checkout.
By placing an order, you agree to these terms.